Emily Nelson confides in her best friend Sarah over the phone about her disastrous morning: her alarm didn't go off, making her late, she got into a car accident, and the man she just yelled at turns out to be her new boss, Richard Goodman. Instead of being overly concerned, Sarah teases that it sounds like a "soap opera" and gossips about whether the boss is handsome. Although Emily complains her life has turned into a reality show, she admits that her seemingly stern boss might have a gentler side. During their conversation, they unintentionally set a "dramatic twist" flag for the future.
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